Commercial Leak Detection Experts
We coordinate expert commercial leak detection for offices, retail units, and business premises where water leaks can cause costly disruption. Specialist engineers use non-intrusive testing methods to pinpoint leaks quickly and accurately, minimising downtime and protecting your property and operations.
Commercial Leak Detection
We arrange specialist commercial leak detection for offices, retail units, warehouses, schools, and multi-property buildings. Specialist leak detection engineers use advanced non-destructive technology to quickly trace hidden leaks - minimising damage, reducing downtime and keeping your business running smoothly.
As a business owner or property manager, you know how disruptive a leak can be, whether the result of a mains water leak or a fault within internal pipework. From costly downtime to expensive repairs, water damage affects your operations and your bottom line. That’s why acting fast is essential.
Water Leak Warning Signs
Warped floors and lifting tiles
Damp walls and ceilings
Unexpected high water bills
The Precision Behind our Work
Commercial leaks demand accuracy and control. That’s why our coordinated commercial leak detection service connects you with specialist engineers using advanced diagnostic tools to locate leaks efficiently - with minimal disruption and no guesswork.
Non-Destructive Technology
Specialist engineers use thermal imaging, tracer gas, acoustic microphones, moisture mapping, and endoscopic cameras to detect even the most concealed leaks without unnecessary excavation. The process is faster, evidence-based, and designed to keep your business operations running smoothly.
Expert Intrusive Access
If repairs require opening up, the appointed engineers carry out precise intrusive access based on detection results. Instead of large-scale excavation, only the affected area is exposed, repaired, and reinstated. This targeted approach keeps disruption minimal and protects your property.
From first trace to full recovery, we can coordinate professionally accredited drying and FCA-regulated claim support, helping ensure your reinstatement is approved quickly and your business gets back to normal.
The Business Benefits of Professional Leak Detection
Choosing the right commercial leak detection service can prevent costly disruption, protect assets, and reduce downtime. Here’s why facilities managers and business owners trust us:
Save Money
Avoid costly property damage and easily claim back eligible leak detection costs through your insurer where cover applies for complete peace of mind
Stress Less
We coordinate everything - from helping you arrange expert leak detection to guiding your insurance claim and organising approved restoration works.
One Point of Contact
No chasing multiple companies. We coordinate the process - from finding the leak to dealing with your insurer and arranging approved restoration works
FCA Regulated
Through our FCA-regulated firm, your claim is handled with fairness and transparency, giving you complete peace of mind throughout the process
Customer Reviews
Leak Tracers Direct has more positive reviews than any other leak tracing company. Take a look at our customer reviews page, or click on the logos below to see our reviews.
S. Charania - 27 Sep 2025 ★★★★★
Super Service
I am an overseas landlord. My tenant’s ceiling collapsed from a bath-mixer leak. APC ran the claim, arranged drying and full restoration, and managed it all while keeping me informed remotely. Couldn’t have done it without them.
Aziza - 13 Sep 2025 ★★★★★
Leak Found
Great company to know in a time of difficulty. When no one else could find the leak, they manage to find it in less than three hours.
Kavajer - 12 Sep 2025 ★★★★★
Excellent
The sudden appearance of ceiling stains was stressful. Leak traces identified the leak and produced a detailed report so the leak could be exposed and repaired. Then their claims team at allpropertyclaims worked with my insurer to approve and cover drying and reinstatement. The whole thing cost me nothing, and my home was back to normal quickly.
Robert Luke - 27 Aug 2025 ★★★★★
Extremely happy with leak tracers! And only wish I had found them sooner. They helped me find an impossible leak. I had first contacted 2 plumbers who tried to find the leak but were not able to. Having wasted money on these plumbers I was advised by my insurer to get a specialist leak detection company.
Amit Joshi - 27 June 2025 ★★★★★
Truth is, words cannot say just how brilliant a service that Tan and the super APC team provided from initial assessment to sterling completion. Indeed, Tan and the team assured supreme service, professionalism, guidance and support at every stage of my claim and that is exactly what they delivered
Ian Belnikoff - 31 March 2025 ★★★★★
Following the failure of three different plumbers to locate a leak in my bathroom, I made contact with Moez who arranged for an expert to visit my property with specialist detection equipment. The source of the leak was quickly found and a temporary repair effected which required the bathroom floor to be partially
Our Team
Our people are at the heart of everything we do. Once a trusted specialist engineer has located your leak, dealing with the aftermath of water damage can be your biggest challenge. From the very start, you’ll be supported by a dedicated surveyor who coordinates damage assessment, meets with the insurer’s loss adjuster, and oversees approved repairs through our trusted contractor network.
You’ll also have a dedicated claims manager who liaises with your insurer to present your claim, agree approved works, and ensure a fair outcome and a smooth, stress-free process from start to finish.
Georgie Hardy
Call Centre Manager
Tanbir Sidhu
Head of Business Development
Steve Guest
Surveyor
Commercial Leak Located and Damage Assessed
Visible water damage appeared on walls and ceilings, traced to a hidden leak above
The source was located beneath a bath and reported for approved restoration
Fast action helped prevent further disruption and property damage
Frequently Asked Questions
We know insurance claims can feel overwhelming, especially if it’s your first time dealing with one. That’s why we’ve put together this FAQ section - to answer common questions, explain the process in plain English, and show how our expertise makes the journey smoother and less stressful for you.
Who is responsible for paying for a water leak?
Insurers will generally cover the cost of tracing and accessing the leak and for the drying and repairs of the resultant water damage caused by the leak. However the relatively minor cost of actually repairing the leaking pipe is never covered under insurance and the property owner would be expected to pay this themselves.
Is a water leak covered under insurance?
Yes, most policies have escape of water listed as an insured peril, so a leak from a pipe would be covered under your home insurance – providing this was not a maintenance related leak.
What if I don’t want to use your claims management service?
You don’t have to use our claims management service. We will be happy to advise on what is required for you to recover your Leak Detection costs and explain how to deal with the claim yourself.
What if the leak is buried under my floor or behind a wall?
Leak detection technology will help pin point where the leak is but to get to the leak and stop it, you will have to undertake intrusive access. As property owner it is your duty to mitigate damage and your insurers will expect to see you have done so before they agree to a claim.
What is an Insured Peril?
An insured peril is a specific, unpredictable event that is covered by an insurance policy. For example a leak from a pipe qualifies as an insured peril, however maintenance related issues such as a failed sealant or grouting around shower trays and baths would not qualify.
Case Studies
Our case studies show how we’ve helped businesses and commercial property owners detect and resolve hidden leaks. From damp walls to unexplained water damage, we use advanced, non-destructive methods to locate the source quickly and restore peace of mind. Explore the examples below to see how our expertise delivers fast, stress-free results.
Swiss Cottage
Cold Water Feed to Bath Mixer
Incident
Signs of water damage were observed in two places in a flat within a small block of 30 flats. The client was the management company representing the freeholder of the block in whose name the insurance policy existed. The occupant of the flat had noticed a wet patch on the ceiling of her living room and also wet plaster on the hallway wall some distance away. It was not clear whether this was one or two leaks and whether they were in this flat or the flat above.
Client Concerns
The managing agents wished to get to the bottom of where the leaks were but wanted minimum disruption to the occupants of both flats while the leaks were being located.
The concern for the occupant of the flat where the damage was observed was that her appliances would have to be removed and openings made in her hallway walls to repair the leak. Similarly, the upstairs flat owner was worried that the concrete floor would have to be excavated to access buried pipes in case the water was leaking from the central heating system.
Finding the Leak and dealing with the Insurance Claim
The client opted for full claims management support and instructed AllPropertyClaims Ltd (APC) - Leak Tracers Direct’s FCA-regulated firm - from day one. APC’s surveyor attended site and highlighted areas for investigation by specialist leak detection engineers coordinated through Leak Tracers Direct within the flat where the damage was seen and also in the flat above.
The cost of leak detection was assessed along with costs to deal with the observed damage. Findings were presented to the insurer’s loss adjuster during a site meeting, with provision made for any additional costs to be reported once the results of trace and access were known.
After leak detection, it was confirmed that there was only one leak incident, located in the flat above, caused by a loose connection on the cold water feed to the bath mixer. This required a straightforward repair involving the removal and reconstruction of the tiled side panelling to the bath for access. Drying machines were installed in both flats to address residual dampness once the leak was repaired.
All decorative reinstatement works - including plastering, tiling, and painting - were completed, and the final bill was submitted to the insurer for settlement.
Water damage visible along halway
Ceiling damage
Leak found in mixer pipe under bath upstairs
Claim Back Eligible Leak Detection Costs
Did you know that if your insurance policy includes Trace & Access cover, you may be able to reclaim the cost of leak detection? Through our FCA-regulated firm, we can arrange for these costs to be recovered directly from your insurer – provided there’s an insured peril in place.
And it doesn’t stop there. When structural drying is required, the equipment used can consume a lot of electricity. Professionally accredited drying technicians record this usage so these costs can be reclaimed under your insurance policy where cover applies.
Through our FCA-regulated firm – your claim is managed properly and fairly
No extra cost to you - reclaimed under your policy where cover applies
Hassle-free process - from finding the leak to managing repairs
Don't pay more than you should.
Call us now on 020 3011 0902 or request a callback today.