Domestic Leak Detection
Your home is your most valuable asset, and protecting it from water damage is essential. We have over 14 years of experience in domestic leak detection. We coordinate with specialist engineers to help homeowners identify and locate hidden leaks quickly and accurately, using non-intrusive methods wherever possible - including complex issues such as mains water leak detection, where leaks occur below ground or within supply pipework. Our goal is to pinpoint the source, limit disruption, and guide you through the next steps for repair and insurance recovery.
Why Choose Professional Domestic Leak Detection?
Hidden leaks can cause serious damage long before any visible signs appear. They often sit behind walls, under floors, or within pipework - making them difficult to locate without professional help.
Our independent specialist leak detection service providers use a combination of advanced technologies - including thermal imaging, acoustic listening devices, tracer gas, moisture mapping, and endoscopic cameras. Pinpointing leaks with accuracy and minimal disruption.
Leak detection isn’t just about finding where the water is escaping - it’s about identifying the cause so your insurer can recognise it as a valid insured event. If the leak is buried behind a wall or floor, we’ll help you coordinate safe and targeted intrusive access to expose it for repair, ensuring unnecessary damage is avoided.
Whether it’s a burst pipe, a hidden bathroom leak, or unexplained damp, our process is fast, evidence-based, and designed to protect your home and support a fair insurance outcome.
Did you know?
Even a slow, hidden leak can release hundreds of litres of water a week - leading to structural damage, mould growth, and higher insurance costs if left untreated. Early detection limits damage, reduces repair costs, and strengthens your insurance claim.
Water Leak Warning Signs
Warped or lifted flooring
Damp patches on walls or ceilings
Musty odours or visible mould growth
Unexplained increase in water bills
The Precision Behind our Work
Household leaks require accuracy and care. That’s why the independent leak detection specialists combine advanced diagnostic tools with years of hands-on experience to locate leaks with minimal disruption and no guesswork.
Non-Destructive Technology
Specialist engineers use a combination of thermal imaging, tracer gas systems, acoustic microphones, moisture mapping, and endoscopes to trace even the hardest-to-find leaks, including those under floors, behind walls, or within concrete. These non-intrusive methods allow leaks to be detected accurately without unnecessary damage to your home’s structure.
Expert Intrusive Access
When a leak lies buried beneath your property’s structure, pinpointing its exact location means knowing precisely where to open up. Once detected, engineers perform targeted intrusive access only where required, limiting disruption and leaving the rest of the property intact. Resulting in less damage, faster recovery, and a stronger foundation for your insurance claim.
From detection to reinstatement, experienced claims managers work with professionally accredited drying specialists. They ensure each property is reinstated correctly and every claim handled fairly. True precision is not just about technology. It is about trust, transparency, and technique.
Why Homeowners Choose Our Domestic Leak Detection Service
Choosing the right leak detection service can save you thousands in repair costs and weeks of stress. Here’s why homeowners trust us:
Save Money
Avoid costly property damage and easily claim back eligible leak detection costs through your insurer where cover applies for complete peace of mind
Stress Less
We coordinate everything - from helping you arrange leak detection to guiding your insurance claim and organising approved restoration works.
One Point of Contact
No chasing multiple companies. We coordinate the process - from finding the leak to dealing with your insurer and arranging approved restoration works
FCA Regulated
Through our FCA-regulated firm, your claim is handled with fairness and transparency, giving you complete peace of mind throughout the process
Leak found? Control Rapidly Rising Costs in your Home by taking these Steps
Expose the cause with targeted, minimal opening-up in your home
Stop the leak (isolate and arrange repair once exposed) to prevent further household damage
Dry the affected areas correctly under a professionally accredited drying plan with ongoing monitoring
Compile insurer-ready evidence – photos, video, and a clear report to help secure reinstatement funding for your property
Rather than juggling specialists yourself, we do it for you: targeted access and evidence, professionally accredited drying, and FCA-regulated claims support - start to finish.
Access & Evidence
Targeted access is arranged only where diagnostics justify it, with finishes protected wherever possible. The attending engineer records time-stamped photos/video and readings, then provides a clear, insurer-ready report with next steps.
Dry & Certify
A professionally accredited drying program brings moisture under control with ongoing mapping and monitoring. Left unchecked, damp can lead to mould and wider damage. When complete, we issue a drying certificate for your records and insurer.
Claim & Restore
If you instruct us, we coordinate FCA-regulated claims support through our firm and handle the paperwork and scheduling from start to finish. We coordinate trusted contractors to reinstate your home and keep you updated at every step.
Our Team
Our people are at the heart of everything we do. Once a trusted specialist engineer has located your leak, dealing with the aftermath of water damage can be your biggest challenge. From the very start, you’ll be supported by a dedicated surveyor who coordinates damage assessment, meets with the insurer’s loss adjuster, and oversees approved repairs through our trusted contractor network.
You’ll also have a dedicated claims manager who liaises with your insurer to present your claim, agree approved works, and ensure a fair outcome and a smooth, stress-free process from start to finish.
Georgie Hardy
Call Centre Manager
Tanbir Sidhu
Head of Business Development
Steve Guest
Surveyor
Customer Reviews
Leak Tracers Direct has more positive reviews than any other leak tracing company. Take a look at our customer reviews page, or click on the logos below to see our reviews.
S. Charania - 27 Sep 2025 ★★★★★
Super Service
I am an overseas landlord. My tenant’s ceiling collapsed from a bath-mixer leak. APC ran the claim, arranged drying and full restoration, and managed it all while keeping me informed remotely. Couldn’t have done it without them.
Aziza - 13 Sep 2025 ★★★★★
Leak Found
Great company to know in a time of difficulty. When no one else could find the leak, they manage to find it in less than three hours.
Kavajer - 12 Sep 2025 ★★★★★
Excellent
The sudden appearance of ceiling stains was stressful. Leak traces identified the leak and produced a detailed report so the leak could be exposed and repaired. Then their claims team at allpropertyclaims worked with my insurer to approve and cover drying and reinstatement. The whole thing cost me nothing, and my home was back to normal quickly.
Robert Luke - 27 Aug 2025 ★★★★★
Extremely happy with leak tracers! And only wish I had found them sooner. They helped me find an impossible leak. I had first contacted 2 plumbers who tried to find the leak but were not able to. Having wasted money on these plumbers I was advised by my insurer to get a specialist leak detection company.
Amit Joshi - 27 June 2025 ★★★★★
Truth is, words cannot say just how brilliant a service that Tan and the super APC team provided from initial assessment to sterling completion. Indeed, Tan and the team assured supreme service, professionalism, guidance and support at every stage of my claim and that is exactly what they delivered
Ian Belnikoff - 31 March 2025 ★★★★★
Following the failure of three different plumbers to locate a leak in my bathroom, I made contact with Moez who arranged for an expert to visit my property with specialist detection equipment. The source of the leak was quickly found and a temporary repair effected which required the bathroom floor to be partially
Frequently Asked Questions
We know insurance claims can feel overwhelming, especially if it’s your first time dealing with one. That’s why we’ve put together this FAQ section - to answer common questions, explain the process in plain English, and show how our expertise makes the journey smoother and less stressful for you.
Does house insurance cover a water pipe leak?
Yes, most policies have escape of water listed as an insured peril, so a leak from a pipe would be covered under your home insurance - providing this was not a maintenance related leak.
How do I find hidden water leaks in walls?
Leak detection technology will help pin point where the leak is but to get to the leak and stop it, you will have to undertake intrusive access. As property owner it is your duty to mitigate damage and your insurers will expect to see you have done so before they agree to a claim.
How do you tell if you have a leak in your house?
Obvious signs of water damage would indicate a leak, however the less obvious signs are and unexplained rise in your water bills or a drop in your boiler pressure.
How expensive is leak detection?
Our engineers charge £400 plus VAT for a leak detection survey. If it is a central heating leak and gas tracing is required then they will charge £450 plus VAT (providing less than 10 radiators).
Will the leak detection engineer need to turn the water off during the leak detection?
In some instances the engineer may need to turn water off so it is important he has access to your stop cock.
What is an Insured Peril?
An insured peril is a specific, unpredictable event that is covered by an insurance policy. For example a leak from a pipe qualifies as an insured peril, however maintenance related issues such as a failed sealant or grouting around shower trays and baths would not qualify.
Case Studies
Our case studies show how we’ve helped homeowners detect and resolve hidden leaks. From damp walls to unexplained water damage, we use advanced, non-destructive methods to locate the source quickly and restore peace of mind. Explore the examples below to see how our expertise delivers fast, stress-free results.
Buckhurst Hill
Hot Water Pipe From Boiler
Incident
The client complained of a lack of hot water in his property and suspected that this was due to a leak from a hot water pipe which travelled from his boiler within the concrete floor of his utility room to the hot water tap in the sink. It was not clear where the pipe had failed.
Client Concerns
The client wished to have hot water working in his house as soon as possible but could not get to the leak as it appeared to be buried in the concrete floor of his utility room which was fully tiled.
The utility room was open plan with the kitchen area and the same type of floor tile ran from the utility room into the kitchen. It was pointed out to the client that if tiles were broken up to access the leak in one room, the entire space – kitchen and utility room would have to be re-tiled to avoid a mis-match of tiles. Additionally, as the tiles in the utility room ran underneath units, the client was concerned whether insurers would pay to have all the fitted units removed and reinstated as this is what would be required to re-tile the floor. What looked like a small leak repair was actually a big job if the client was to have his property exactly restored to its pre-loss condition and avoid a patch up job after his leak was fixed.
Finding the Leak and dealing with the Insurance Claim
After the leak was located, our leak detection service provider undertook intrusive access by excavating a small section of the tiled floor to expose the leaking pipe and capped the pipe to avoid further damage.
The client then instructed our claims management team at Allpropertyclaims Ltd (APC), who immediately installed drying machines to mitigate further damage in the property and avoid the formation of mould. They met with the insurance company’s loss adjuster and agreed the scope of repairs which included fully retiling not only the utility room but also the kitchen where the tiles ran continuously and painting all the walls. All proposed repairs and costs were agreed within a week of this meeting. Once the claim was approved and drying was completed, the building repairs were undertaken and the insurer was invoiced for all the works. Our client did not pay a penny except for the excess on his policy. APC also arranged for the insurer to pay a food allowance for takeaways for the duration of repairs as the kitchen was not accessible during this time. Our client’s leak detection costs and the cost of electricity consumed by drying machines was also fully reimbursed to the client.
Leak Position Marked Near To Boiler
Utility room units to be removed with reinstatement
Kitchen tiling to be renewed with reinstatement
Trace & Access Works revealing damaged pipework
Position of pipe repair
Claim Back Eligible Leak Detection Costs
Did you know that if your insurance policy includes Trace & Access cover, you may be able to reclaim the cost of leak detection? Through our FCA-regulated firm, we can arrange for these costs to be recovered directly from your insurer – provided there’s an insured peril in place.
And it doesn’t stop there. When structural drying is required, the equipment used can consume a lot of electricity. Professionally accredited drying technicians record this usage so these costs can be reclaimed under your insurance policy where cover applies.
Through our FCA-regulated firm – your claim is managed properly and fairly
No extra cost to you - reclaimed under your policy where cover applies
Hassle-free process - from finding the leak to managing repairs
Don't pay more than you should.
Call us now on 020 3011 0902 or request a callback today.