About Us
Coordinating expert mains water and central heating leak detection, alongside insurance claim support, to safeguard domestic and commercial properties, policyholders, and peace of mind.
The Values That Guide Us
Our Mission
To protect the interests of policyholders by delivering expert leak detection, claims negotiation, and water damage restoration - all with integrity, transparency, and care.
As a regulated firm, we’re committed to doing what’s right for our clients and ensuring fair outcomes throughout the claims process.
Leak Detection with Purpose
Every leak tells a story - and our job is to uncover it. Using proven, non-intrusive technologies such as tracer gas, thermal imaging, moisture mapping, and acoustic testing, we get a specialist service provider to help you pinpoint the source of water loss quickly and accurately.
This precision is vital. By identifying the true cause of damage, we help you establish clear evidence for your insurance claim and avoid unnecessary disruption. When exposure is needed, a coordinated access process ensures minimal damage and faster restoration.
Experts in Policy Wording
Our claims specialists are experienced in interpreting complex insurance policies and understanding how cover applies in real situations. We make sure insurers honour the terms of your policy - ensuring that valid claims are recognised and fairly settled.
From exclusions to small print, we know what to look for and how to present your case clearly and effectively.
Start-to-Finish Support
From the first call to the final repair, we coordinate everything - leak detection, insurance negotiation, drying, and reinstatement. You’ll have a single point of contact throughout, removing the need to chase multiple companies or manage confusing insurer conversations.
Our role is to keep your claim moving, protect your property, and make the whole process as smooth as possible.
Regulated. Transparent. Accountable.
As an FCA-regulated firm, we follow strict conduct standards designed to protect policyholders and ensure fair outcomes. Transparency is central to how we work - from the way we explain your policy to how we manage your claim and appoint contractors.
We take full accountability for every stage of the process, keeping you informed and in control at all times.
Our Team
Our people are what make the difference. After a leak is located, the real work begins - managing the water damage, the insurer, and the repair process. From day one, you’ll have a dedicated surveyor to inspect the property, liaise with the loss adjuster, and oversee the reinstatement works using our network of approved contractors.
Alongside them, your claims manager will handle all insurer communication - preparing your claim, negotiating settlement, and ensuring the process stays fair, transparent, and hassle-free.
Roshan Kara
Founder
Roshan founded the company in 2011 with the vision of creating an all-in-one solution to simplify the insurance claims process for property owners. Her focus has always been on fairness, transparency, and removing stress for clients by combining claims expertise and contractor management under one roof. More than a decade later, Roshan continues to drive the business forward with the same commitment to customer care. Outside of work, she enjoys travelling with her family and swimming in the sea.
Gnanapragasam Mario Kumar
Director
Mario oversees all financial operations, ensuring strong governance, accurate reporting, and full FCA regulatory compliance. He works closely with the leadership team to support sustainable growth while maintaining financial stability and transparency. Known for his meticulous approach and clear insight, he helps keep the business on a strong foundation, guiding strategic decisions with sound financial judgement. Outside of work, he enjoys spending quality time with his family and grandchildren outdoors.
Ray Stibbards
FCA and Compliance Consultant
Ray ensures the business remains fully compliant with FCA requirements, diligently monitoring all internal processes and accurately dealing with filing the FCA returns. He provides clear, practical guidance to keep standards consistently high while making compliance straightforward and effective. Known for his strong attention to detail, Ray provides valuable counsel to the business to ensure we safeguard both clients and the business at all times. Outside of work, he is a petrol head and is an avid follower of motor sport.
Tanbir Sidhu
Head of Business Development
Tan manages the business development team, making sure every new enquiry is handled with care, efficiency, and attention to detail. He works closely with clients to understand their needs, expectations, and goals, advising whether we can support them with an insurance claim. Known for his approachable style and relationship-focused approach, Tan helps build confidence and trust from the very first call. Away from the office, he enjoys riding his motorbike, going to the gym, and spending time with friends.
Tom Higgs - Head of Contracts
Management & Surveying
Tom leads our surveying and contracts management teams, ensuring property damage is assessed accurately and that repair works run smoothly and efficiently. He ensures fair scopes of work are approved by insurance loss adjusters and carefully oversees projects from initial approval through to successful completion. Known for his clear leadership and practical approach, Tom ensures properties are fully restored to their pre-loss condition. Outside of work, he enjoys spending quality time with his newborn baby.
Ben Smee
Head of Claims
Ben leads our claims team, ensuring every case is presented, negotiated, and settled fairly and efficiently. He keeps clients updated throughout the process, providing reassurance and clarity during what can often be a stressful and uncertain time. With his calm leadership, attention to detail, and wealth of experience, Ben sets the standard for excellent outcomes and trusted client service. Outside of work, he enjoys dog walking with his fiancé, exploring the countryside, and spending time outdoors in nature.
Georgie Hardy
Call Centre Manager
Georgie manages our experienced First Notification team, who are available 24/7 to take calls from new customers. She ensures her team fully understands each client’s situation so we are best placed to help from the outset. Calm and efficient, Georgie sets the tone for excellent customer care. When she's not providing excellent customer care you’ll probably find her singing show tunes, cuddling with her cat while indulging her soft spot for musicals
Abhijeet Singh
Claims Manager
Abhi specialises in presenting and negotiating claims to achieve fair and positive settlements for policyholders. He ensures clients are kept fully updated throughout the process, making complex claims feel clear and straightforward. Known for his calm, professional, and organised approach, he provides reassurance and support at every stage. Outside of work, Abhi enjoys hiking in the woods and exploring scenic nature trails.
Matthew Farthing
Claims Manager
Matthew prepares and presents claims to insurers, negotiating firmly on behalf of clients to secure fair and positive outcomes. He prides himself on keeping policyholders fully informed, supported, and confident from start to finish throughout the entire process. Approachable, knowledgeable, and detail-oriented, he quickly builds lasting trust with both homeowners and landlords. In his spare time, Matthew enjoys reading, playing his guitar, and discovering new music.
Russel Steve
Software Engineer
Russel designed our state-of-the-art CRM system, which provides detailed claim tracking and recordkeeping for every client file. His work allows the team to manage claims more efficiently while giving clients complete transparency throughout the process. Innovative and solution-focused, Russel ensures our systems stay at the forefront of technology and continue evolving. Outside of work, he enjoys gaming, cycling, and spending holidays in his caravan.
Joseph Chaplin Smith
Surveyor & Contracts Manager
Joseph visits properties to assess damage, meets with Loss Adjusters to agree the scope of works and oversees reinstatement projects once approved by insurers. He works closely with policyholders and contractors to ensure works are completed to a high standard and claims progress smoothly. Outside of work, Joseph enjoys playing golf and keeping fit at the gym.
Zoran Cirkovic
Contracts Support Manager
Zoran plays an important role in coordinating reinstatement works once a claim has been approved. He assists with material selections and contractor scheduling, helping projects commence without delay and progress efficiently. In his spare time, Zoran enjoys running, playing tennis, going to the gym, reading and spending time with friends and family.
Simon Cottell
Business Development Manager
Simon is often the first point of contact for prospective clients, explaining the services offered by All Property Claims and guiding homeowners through the early stages of the claims process. He is also responsible for developing new business opportunities and building relationships with customers. Outside of work, Simon enjoys playing cricket, watching sport and spending time with friends.
Customer Reviews
Leak Tracers Direct has more positive reviews than any other leak tracing company. Take a look at our customer reviews page, or click on the logos below to see our reviews.
S. Charania - 27 Sep 2025 ★★★★★
Super Service
I am an overseas landlord. My tenant’s ceiling collapsed from a bath-mixer leak. APC ran the claim, arranged drying and full restoration, and managed it all while keeping me informed remotely. Couldn’t have done it without them.
Aziza - 13 Sep 2025 ★★★★★
Leak Found
Great company to know in a time of difficulty. When no one else could find the leak, they manage to find it in less than three hours.
Kavajer - 12 Sep 2025 ★★★★★
Excellent
The sudden appearance of ceiling stains was stressful. Leak traces identified the leak and produced a detailed report so the leak could be exposed and repaired. Then their claims team at allpropertyclaims worked with my insurer to approve and cover drying and reinstatement. The whole thing cost me nothing, and my home was back to normal quickly.
Robert Luke - 27 Aug 2025 ★★★★★
Extremely happy with leak tracers! And only wish I had found them sooner. They helped me find an impossible leak. I had first contacted 2 plumbers who tried to find the leak but were not able to. Having wasted money on these plumbers I was advised by my insurer to get a specialist leak detection company.
Amit Joshi - 27 June 2025 ★★★★★
Truth is, words cannot say just how brilliant a service that Tan and the super APC team provided from initial assessment to sterling completion. Indeed, Tan and the team assured supreme service, professionalism, guidance and support at every stage of my claim and that is exactly what they delivered
Ian Belnikoff - 31 March 2025 ★★★★★
Following the failure of three different plumbers to locate a leak in my bathroom, I made contact with Moez who arranged for an expert to visit my property with specialist detection equipment. The source of the leak was quickly found and a temporary repair effected which required the bathroom floor to be partially