FCA Regulated & FSCS Protected
Trusted, transparent claims management under UK regulation.
FCA Regulation & Client Protection
Our FCA Authorisation
APC is authorised and regulated by the Financial Conduct Authority (FCA) under permission number 630201.
Our FCA permission includes “Assisting in the administration and performance of a contract of insurance”.
This means we are authorised to:
Present, negotiate, and settle claims on behalf of policyholders
Ensure insurers act fairly and in line with the insurance contract
Secure the correct settlement amount needed to restore your property to its pre-loss condition
Financial Services Compensation Scheme (FSCS)
The FSCS protects consumers if a financial firm fails. APC is covered by the FSCS.
Clients may be entitled to compensation if we do not meet obligations
Protection covers the first £2,000 of a claim's value, and 90% of the balance up to £85,000.
Financial Ombudsman Service (FOS)
If insurers fail to treat customers fairly, APC can escalate complaints to the Financial Ombudsman Service.
ICOBS Rule 8.1 requires insurers to handle claims “Promptly and Fairly”.
Where this does not happen, APC acts on behalf of clients to secure fairer outcomes.
Examples of successful outcomes we secured through FOS:
Lloyds Bank GI ordered to increase settlement & pay compensation - Case outcome
Ageas ordered to contribute towards undamaged kitchen - Case outcome
Ageas ordered to cover undamaged flooring - Case outcome
AXA ordered to increase settlement & pay compensation - Case outcome
Why this Matters to You
Your claims are managed under strict FCA regulation
You are protected by FSCS compensation schemes
If insurers fail to act fairly, FOS can intervene - and APC has a proven track record of successful outcomes
Customer Reviews
Leak Tracers Direct has more positive reviews than any other leak tracing company. Take a look at our customer reviews page, or click on the logos below to see our reviews.
S. Charania - 27 Sep 2025 ★★★★★
Super Service
I am an overseas landlord. My tenant’s ceiling collapsed from a bath-mixer leak. APC ran the claim, arranged drying and full restoration, and managed it all while keeping me informed remotely. Couldn’t have done it without them.
Aziza - 13 Sep 2025 ★★★★★
Leak Found
Great company to know in a time of difficulty. When no one else could find the leak, they manage to find it in less than three hours.
Kavajer - 12 Sep 2025 ★★★★★
Excellent
The sudden appearance of ceiling stains was stressful. Leak traces identified the leak and produced a detailed report so the leak could be exposed and repaired. Then their claims team at allpropertyclaims worked with my insurer to approve and cover drying and reinstatement. The whole thing cost me nothing, and my home was back to normal quickly.
Robert Luke - 27 Aug 2025 ★★★★★
Extremely happy with leak tracers! And only wish I had found them sooner. They helped me find an impossible leak. I had first contacted 2 plumbers who tried to find the leak but were not able to. Having wasted money on these plumbers I was advised by my insurer to get a specialist leak detection company.
Amit Joshi - 27 June 2025 ★★★★★
Truth is, words cannot say just how brilliant a service that Tan and the super APC team provided from initial assessment to sterling completion. Indeed, Tan and the team assured supreme service, professionalism, guidance and support at every stage of my claim and that is exactly what they delivered
Ian Belnikoff - 31 March 2025 ★★★★★
Following the failure of three different plumbers to locate a leak in my bathroom, I made contact with Moez who arranged for an expert to visit my property with specialist detection equipment. The source of the leak was quickly found and a temporary repair effected which required the bathroom floor to be partially