Water Leak Insurance Claim Support
End-to-end help with your water leak insurance claim - from locating and evidencing the cause to coordinating your claim through our FCA-regulated firm. If you instruct us, a dedicated claims manager will manage the process on your behalf.
Why Insurance Claims Feel Overwhelming
Insurers often want the cause found and exposed first
Drying/reinstatement isn’t approved until evidence is clear
Policies exclude maintenance faults and wear and tear
Letters and calls can delay decisions
You are expected to mitigate further damage while you wait
Saying the wrong thing could prejudice or invalidate your claim
How We Remove the Headache
Once you have traced and accessed the hidden leak you are left with the challenge of reclaiming these costs and also getting insurers to cover for the resultant water damage repairs. Juggling contractors for insurance-suitable quotes, organising meetings with the insurance company’s surveyors and loss adjusters and dealing with the mountain of paperwork to support your claim, can be very time consuming and stressful.
If you instruct us, your claim will be coordinated through our FCA-regulated firm, who will liaise with your insurer to agree approved repairs and keep you updated at each stage. Once approved, the authorised repairs will be arranged through our team. The aim is simple: ensure we get a fair outcome for you under insurance and take away the stress and headache of you having to do it all yourself!
1. Verified Leak Location, Targeted Access. No guesswork
Specialist engineers trace the leak using non-intrusive methods. Only the marked spot is opened to expose the cause, keeping damage to a minimum whilst still providing the proof of an insured peril which insurers expect.
2. Evidence, Negotiation & Result
Once your leak is located we can confirm whether or not you have a valid claim. We will prepare the claim with all required evidence and will liaise with the insurer to progress, negotiate and settle the claim. Nothing is left to chance. Our team are technically trained to review policy documents and negotiate fair outcomes. Our FCA-regulated firm achieves excellent claim outcomes for valid cases.
3. Dedicated Claims Team
A dedicated claims manager, will handle all communications directly with your insurer and negotiate your claim as a single point of contact- so you no longer need to worry about what to say or do. Any costs that need to be reclaimed for you such as your leak detection costs, loss of rent, alternative accommodation and cost of electricity used by drying machines will also be negotiated for you. The expert claims manager will work alongside our inhouse surveyor who will meet you at the property and survey the water damage so a detailed scope of repairs can be prepared and discussed with the insurance loss adjuster. When the claim is agreed, the surveyor will coordinate and oversee the repairs to completion.
From first survey to final repair, we remove the stress of the claims process so you can focus on getting on with your life.
Insurance Claim Process
We make commercial and home insurance water leak claims simple. From the first survey to final repair, our FCA-regulated firm manages every stage for you, coordinated through our team - ensuring your property is restored quickly and safely, at no cost beyond your policy excess.
Stage 1
If you send us your insurance documents and instruct us to deal with your claim, we will contact your insurer and notify them of our involvement. You will be assigned a dedicated Surveyor and Claims Manager from our expert FCA regulated team.
Stage 2
You will be connected to an independent leak detection specialist to locate and expose the hidden leak, whether within a central heating system or involving water mains leak detection. This service is chargeable but may be recoverable under your trace and access cover.
Stage 3
Our Surveyor will meet with you and assess the water damage. He will prepare a detailed scope of repairs to send to your insurer including photos, measurements and moisture readings. (Sometimes we’ll proceed directly to Stage 3 and follow with Stage 2, depending on circumstances)
Stage 4
Our Claims Manager will submit a detailed claim to your insurer which will include the proposed scope of repairs along and the supporting leak detection and intrusive access reports. They will ask your insurer to appoint a loss adjuster to progress the claim.
Stage 5
Our Surveyor will organise drying to help your mitigate further damage. They will then meet the insurance loss adjuster at your property to validate your claim and discuss the required scope of repairs.
Stage 6
Once the claim is approved our vetted tradesmen will undertake the repairs under the careful supervision of the Surveyor. The invoice will be sent directly to your insurer so you don’t need to worry about the costs, other than the excess on your policy.
Customer Reviews
Leak Tracers Direct has more positive reviews than any other leak tracing company. Take a look at our customer reviews page, or click on the logos below to see our reviews.
S. Charania - 27 Sep 2025 ★★★★★
Super Service
I am an overseas landlord. My tenant’s ceiling collapsed from a bath-mixer leak. APC ran the claim, arranged drying and full restoration, and managed it all while keeping me informed remotely. Couldn’t have done it without them.
Aziza - 13 Sep 2025 ★★★★★
Leak Found
Great company to know in a time of difficulty. When no one else could find the leak, they manage to find it in less than three hours.
Kavajer - 12 Sep 2025 ★★★★★
Excellent
The sudden appearance of ceiling stains was stressful. Leak traces identified the leak and produced a detailed report so the leak could be exposed and repaired. Then their claims team at allpropertyclaims worked with my insurer to approve and cover drying and reinstatement. The whole thing cost me nothing, and my home was back to normal quickly.
Robert Luke - 27 Aug 2025 ★★★★★
Extremely happy with leak tracers! And only wish I had found them sooner. They helped me find an impossible leak. I had first contacted 2 plumbers who tried to find the leak but were not able to. Having wasted money on these plumbers I was advised by my insurer to get a specialist leak detection company.
Amit Joshi - 27 June 2025 ★★★★★
Truth is, words cannot say just how brilliant a service that Tan and the super APC team provided from initial assessment to sterling completion. Indeed, Tan and the team assured supreme service, professionalism, guidance and support at every stage of my claim and that is exactly what they delivered
Ian Belnikoff - 31 March 2025 ★★★★★
Following the failure of three different plumbers to locate a leak in my bathroom, I made contact with Moez who arranged for an expert to visit my property with specialist detection equipment. The source of the leak was quickly found and a temporary repair effected which required the bathroom floor to be partially
Claim Back Eligible Leak Detection Costs
Did you know that if your insurance policy includes Trace & Access cover, you may be able to reclaim the cost of leak detection? Through our FCA-regulated firm, we can arrange for these costs to be recovered directly from your insurer – provided there’s an insured peril in place.
And it doesn’t stop there. When structural drying is required, the equipment used can consume a lot of electricity. Professionally accredited drying technicians record this usage so these costs can be reclaimed under your insurance policy where cover applies.
Through our FCA-regulated firm – your claim is managed properly and fairly
No extra cost to you - reclaimed under your policy where cover applies
Hassle-free process - from finding the leak to managing repairs
Don't pay more than you should.
Call us now on 020 3011 0902 or request a callback today.